Ordering Policies Contacting Customer Service: Customer Support Email: sales@rteksystems.com Phone: (970) 323 - 5911 Fax: (970) 323 - 5009 To Place an Order: To place an order, you will need to provide one of the following forms of ID: Students : School purchase order Valid Student ID card Current class schedule Current registration form or tuition bill Letter from the school verifying enrollment Faculty and Staff : Valid Teacher/Faculty ID card Recent faculty pay stub Valid Teacher's contract or certificate Letter from the school verifying employment Visa, MasterCard, Discover (no surcharge), personal and business checks, money orders and certified checks accepted Returns   All returns must be made within 30 days of ship date. Defective items will only be exchanged for the same item. Opened items will be subject to a 15% restocking fee. Unopened returns will be accepted. Shipping charges are non-refundable. All returns must be in the original packaging, complete with registration card and have a return authorization number. Please call customer service at (800) 345.7835 for details. Other Policies Academic products are for U. S. Distribution only Only one copy of each title is allowed to any student , faculty, or staff member  Orders without appropriate academic credentials will be returned We do not participate in manufacturer sponsored 30 day money back guarantees Overnight shipping available for in-stock item(s) up to 4:00pm MST Prices and availability subject to change without notice We cannot ship to a P.O. Box Every effort has been made to ensure the accuracy of the information contained herein. Rtek Systems makes no warranty, expressed or implied, with the respect to the accuracy of the information, including pricing, descriptions and special offers. All prices are current at the time of printing and are subject to change without notice. Click here to return Home. Phone: 800-345-7835 Fax: 970-323-5009